sears home services customer service phone number

We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. No matter where you bought it, Sears Parts. Call us at 1.800.665.2127. We'll do our best to reschedule a time convenient for you or have your local service unit contact you for. Sears Online Customer service: 1 (800) 697-3277. Repair Home Services: 1 (800) 469-4663 Sears Store Locator & Directory: Find You Local Store.

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    Sears

    Department store chain in the United States

    This article is about the American chain of department stores. For other uses, see Sears (disambiguation).

    Sears, Roebuck and Co.,[3] commonly known as Sears, is an American chain of department stores founded by Richard Warren Sears and Alvah Curtis Roebuck in 1892, and reincorporated by Richard Sears and Julius Rosenwald in 1906. Formerly based at the Sears Tower in Chicago and currently headquartered in Hoffman Estates, Illinois, it began as a mail ordering catalog company, then began opening retail locations in 1925, the first in Chicago, Illinois.[4] In 2005, the company was bought by the management of the American big box discount chain Kmart, which formed Sears Holdings on completion of the merger.

    Through the 1980s, Sears was the largest retailer in the United States.[5] In 2018, it was the 31st-largest.[6] After several years of declining sales, Sears's parent company filed for Chapter 11 bankruptcy on October 15, 2018.[7] It announced on January 16, 2019, that it had won its bankruptcy auction, and that a reduced number of 425 stores would remain open, including 223 Sears stores.[8]

    History[edit]

    Beginnings[edit]

    In 1863, Richard Warren Sears was born in Stewartville, Minnesota, to a wealthy family, which moved to nearby Spring Valley.[9] In 1879, his father died shortly after losing the family fortune in a speculative stock deal.[9] Sears moved across the state to work as a railroad station agent in North Redwood, then Minneapolis.

    While in North Redwood, a jeweler refused delivery on a shipment of watches. Sears purchased them and sold them at a low price to the station agents, making a profit. He started a mail-order watch business in Minneapolis in 1886, calling it the R.W. Sears Watch Company. Within the first year, he met Alvah Curtis Roebuck, a watch repairman. In 1887, Sears and Roebuck relocated the business to Chicago; later that year, the R.W. Sears Watch Company published Richard Sears's first mail-order catalog, offering watches, diamonds, and jewelry.

    In 1889, Sears sold his business for US$100,000 ($2.9 million today) and relocated to Iowa, planning to be a rural banker.[10] He returned to Chicago in 1892 and established a new mail-order firm, again selling watches and jewelry, with Roebuck as his partner, operating as the A. C. Roebuck watch company. In 1893, they renamed the company Sears, Roebuck, and Co. and began to diversify the product lines offered in their catalogs.

    Before the Sears catalog, farmers near small rural towns usually purchased supplies, often at high prices and on credit, from local general stores with narrow selections of goods. Prices were negotiated and relied on the storekeeper's estimate of a customer's creditworthiness. Sears took advantage of this by publishing catalogs offering customers a wider selection of products at clearly stated prices.

    By 1894, the Sears catalog had grown to 322 pages, including many new items, such as sewing machines, bicycles, sporting goods and automobiles (later produced, from 1905 to 1915, by Lincoln Motor Car Works of Chicago [no relation to the current Ford line]).[11] By 1895, the company was producing a 532-page catalog. Sales were over $400,000 ($11.5 million today) in 1893 and over $750,000 ($23.3 million today) two years later.[12] By 1896, dolls, stoves, and groceries were added to the catalog.

    Despite the strong and growing sales, the national Panic of 1893 led to a full-scale recession, causing a cash squeeze and large quantities of unsold merchandise by 1895. Roebuck decided to quit, returning later in a publicity role. Sears offered Roebuck's half of the company to Chicago businessman Aaron Nusbaum, who in turn brought in his brother-in-law Julius Rosenwald, whom Sears owed money. In August 1895, they bought Roebuck's half of the company for $75,000 ($2.3 million today), and that month the company was reincorporated in Illinois with a capital stock of $150,000 ($4.7 million today). The transaction was handled by Albert Henry Loeb of Chicago law firm Loeb & Adler (now Arnstein & Lehr); copies of the transaction are still displayed on the firm's walls.[13]

    Early 20th century[edit]

    Sears and Rosenwald got along well with each other, but not with Nusbaum; they bought him out for $1.3 million in 1903 ($37.4 million today).[14] Rosenwald brought to the mail-order firm a rational management philosophy and diversified product lines: dry goods, consumer durables, drugs, hardware, furniture, and nearly anything else a farm household could desire.

    Sales continued to grow rapidly, and the prosperity of the company and their vision for more significant expansion led Sears and Rosenwald to take the company public in 1906, with a stock placement of $40 million ($1.2 billion today). They had to incorporate a new company to bring the operation public; Sears and Rosenwald established Sears, Roebuck and Company with the legal name Sears, Roebuck and Co., in the state of New York, which effectively replaced the original company.[15] The current company inherits the history of the old company, celebrating the original 1892 incorporation, rather than the 1906 revision, as the start of the company.

    Sears's successful 1906 initial public offering (IPO) marks the first major retail IPO in American financial history and represented a coming of age, financially, of the consumer sector.[16] The company traded under the ticker symbol S and was a component of the Dow Jones Industrial Average from 1924 to 1999.

    In 1906, Sears opened its catalog plant and the Sears Merchandise Building Tower in Chicago's West Side.[17] The building was the anchor of what would become the massive 40-acre (16 ha) Sears, Roebuck and Company Complex of offices, laboratories, and mail-order operations at Homan Avenue and Arthington Street. The complex served as corporate headquarters until 1973, when the Sears Tower was completed and served as the base of the mail-order catalog business until 1993.

    By 1907, under Rosenwald's leadership as vice president and treasurer, annual sales of the company climbed to roughly $50 million ($1.4 billion today). Sears resigned from the presidency in 1908 due to declining health, with Rosenwald named president and chairman of the board and taking on full control.[18]

    In 1910, Sears acquired the David Bradley Plow company. This acquisition would lead to the manufacturing of riding mowers, chainsaws, tillers, etc., in the Bradley Illinois factory.[19]

    The company was badly hurt during 1919–21 as a severe depression hit the nation's farms after farmers had over-expanded their holdings. To bail out the company, Rosenwald pledged $21 million ($0.3 billion today) of his personal wealth in 1921.[20] By 1922, Sears had regained financial stability.

    Boom years[edit]

    As the nation urbanized, Sears's business model faced competition from city department stores. The mail-order market was focused on rural America, with a slow-growing population and far less spending power than urban America. Rosenwald decided to shift emphasis to urban America and brought in Robert E. Wood to take charge. Rosenwald oversaw the design and construction of the firm's first department store, built on land within the Sears, Roebuck, and Company Complex. The store opened in 1925. In 1924, Rosenwald resigned the presidency but remained as chair until he died in 1932; his goal was to devote more time to philanthropy.[21]

    The first Sears retail stores were pioneering and broke the conventions of the time in three ways: their location away from central shopping districts, innovative store design, and unconventional product mix and retailing practices.

    The first store opened on February 2, 1925,[22] as an experiment in the North LawndaleSears, Roebuck and Company Complex. Despite its remote location on the outskirts of Chicago, its success led to dozens of further openings across the country, many in conjunction with the company's mail-order offices,[23] typically in lower-middle-class and working-class neighborhoods far from the main downtown shopping district. This was considered highly unconventional at a time when shopping was concentrated in downtowns, but through World War II, there was an extensive streetcar network in Chicago and other US cities. However, rapidly increasing car ownership and the brand's huge popularity helped attract customers.[24]

    Many stores at this time were designed by architect George C. Nimmons and his firms. The three-dimensional modeling of form, in other words, an architecture driven by merchandising needs, rather than the desired outer appearance determining the building's form, made the stores excellent examples of the modern architecture of the time – styles made famous by Bertram Goodhue and Eliel Saarinen.[23][24]

    Its stores were oriented to motorists. Set apart from existing business districts amid residential areas occupied by their target audience, they had ample, free, off-street parking and communicated a clear corporate identity. In the 1930s, the company designed fully air-conditioned, "windowless" stores, such as Sears-Pico in Los Angeles, which was the first to have an open plan selling floor (instead of breaking up the floor into discrete sections).[23]

    Sears was also a pioneer in creating department stores that catered to men and women, especially with lines of hardware and building materials. It deemphasized the latest fashions in favor of practicality and durability and allowed customers to select goods without the aid of a clerk. In 1933, Sears issued the first of its Christmas catalogs known as the "Sears Wishbook", a catalog featuring toys and gifts, separate from the annual Christmas Catalog. From 1908 to 1940, it included ready-to-assemble Sears Catalog Home kit houses.[25]

    The Sears catalog became known in the industry as "the Consumers' Bible".[26] The company sold to foreign customers, such as after the American occupation of Greenland in World War II, when locals ordered from catalogs left by soldiers.[27] Novelists and story writers often portrayed the importance of the catalog in the emotional lives of rural folk. The catalog also entered the language, particularly of rural dwellers, as a euphemism for toilet paper, as its pages could be torn out and used as such.[28] In addition, for many rural African-Americans, especially in areas dominated by Jim Crowracial segregation, the Sears Catalogue was a vital retail alternative to local white-population-dominated stores, bypassing the stores' frequent intention to deny them fair access to their merchandise.[29]

    Sears opened its first store in Mexico City in 1947; the Mexican stores would later spin off into Sears Mexico, which in 2020 operated more than 90 stores across Mexico.[30] In July 2021, it was announced that Sears Mexico is considering renaming their stores to distance itself from its failing former parent in the United States.[31]

    From the 1920s to the 1950s, Sears built many urban department stores in the U.S., Canada, and Mexico (apart from, but not far from, existing central business districts), and they overshadowed the mail-order business. Following World War II, the company expanded into suburban markets and malls. In 1959, it had formed the Homart Development Company for developing malls. Many of the company's stores have undergone major renovations or replacements since the 1980s. Sears began to diversify in the 1930s, creating Allstate Insurance Company in 1931 and placing Allstate representatives in its stores in 1934 (Allstate was also used as a house brand on a range of motorized vehicles sold by Sears). Over the decades, it established major national brands, such as Kenmore, Craftsman, DieHard, Silvertone, Supertone, and Toughskins.

    Sears reached its pinnacle in the 1970s.[32] In 1974, Sears completed the 110-story Sears Tower in Chicago, which became the world's tallest building, a title it took from the former World Trade Center towers in New York. Sears moved to the new Prairie Stone Business Park in Hoffman Estates, Illinois, between 1993 and 1995.[33] The Sears Centre is a 10,001-seat multi-purpose arena located in Hoffman Estates adjacent to the Prairie Stone campus.[34] Even though its naming rights to the building expired in 2003, the Sears Tower remained named as such until early 2009, when London-based insurer Willis Group Holdings, Ltd. was given the building's naming rights to encourage them to occupy the building.[35]

    Decline[edit]

    In the 1980s, the company began to diversify into non-retail entities such as buying Dean Witter and Coldwell Banker in 1981. In 1984, Prodigy was launched as a joint venture with IBM, and the Discover credit card was introduced in 1985. All of this distracted management's attention from the core retail business and allowed the competition to gain significant ground, culminating with Walmart surpassing Sears as the largest retailer in America in 1990.[32]

    In the 1990s, the company began divesting itself of many non-retail entities, which were detrimental to its bottom line. Sears spun off its financial services arm, which included brokerage business Dean Witter Reynolds and Discover Card. It sold its mall building subsidiary Homart to General Growth Properties in 1995.[36] Sears later acquired hardware chain Orchard Supply Hardware in 1996 and started home improvement store The Great Indoors in 1997.[37]

    The cost of distributing the once highly influential general merchandise catalog became prohibitive; sales and profits had declined. The company discontinued the catalog in 1993. It dismissed 50,000 workers who had filled the orders. This was before the internet became an effective tool. With the advantage of hindsight, we can see that the timing was poor; Sears already had in place what it took Amazon years to achieve.[32]

    In 1992, California successfully sued the company for falsely finding things wrong with automobiles in for repair for other reasons.[38] In 1997, criminal charges were made.[39][40] In 1998, Sears announced it had sold the remnants of Western Auto (which it had acquired in 1988) to Roanoke-based Advance Auto Parts. The business deal was not quite what experts in the after-market automotive industry expected. Specifically, in return, Sears, Roebuck became "one of the largest shareholders" after obtaining a 40% stake in Advance Auto Parts and merging their two store networks, which included Western Auto's wholesale and retail operations. More precisely, the existing store network of Advance Auto Parts, comprising 915 stores in 17 U.S. states, merged with 590 U.S.-based Parts America Stores in addition to 40 Western Auto stores in the Commonwealth of Puerto Rico. In 1997, Sears sold 85% of its Mexico affiliate to Grupo Carso. Sears Holdings continued to produce specialty catalogs and reintroduced a smaller version of the Holiday Wish Book in 2007.

    In 2003, Sears sold its U.S. retail credit card operation to Citibank.[41] The remaining card operations for Sears Canada were sold to JPMorgan Chase in August 2005.[42] In 2003, Sears opened a new concept store called Sears Grand. Sears Grand stores carry everything that a regular Sears carries, and more. Sears Grand stores are about 175,000 to 225,000 square feet (16,300 to 20,900 m2).

    On November 17, 2004, Kmart Holdings Corporation announced it would acquire Sears, Roebuck, and Co. for $11 billion after Kmart completed its bankruptcy.[43] As a part of the acquisition, Kmart Holding Corporation, along with Sears, Roebuck, and Co., was transformed into the new Sears Holdings Corporation. The new company started trading on the NASDAQ stock exchange as SHLD; Sears sold its single-letter ticker symbol 'S' in the New York Stock Exchange that it had held since 1910 to Sprint Corporation.[44] The new corporation announced that it would continue to operate stores under both the Sears and Kmart brands. In 2005, the company began renovating some Kmart stores and converting them to the Sears Essentials format, only to change them later to Sears Grands.[45] The combined company's profits peaked at $1.5 billion in 2006.

    By 2010, the company was no longer profitable; from 2011 to 2016, the company lost $10.4 billion. In 2014, its total debt ($4.2 billion at the end of January 2017) exceeded its market capitalization ($974.1 million as of March 21, 2017).[46] Sears declined from more than 3,500 physical stores to 695 US stores from 2010 to 2017.[47] Sales at Sears stores dropped 10.3 percent in the final quarter of 2016 when compared to the same period in 2015.[48]

    Sears spent much of 2014 and 2015 selling off portions of its balance sheet; namely, Lands' End and its stake in Sears Canada, one of the biggest e-commerce players in Canada, with C$505 million in sales in 2015—more than Walmart and others who had begun pushing aggressively into online sales, such as Canadian Tire.[49] Sears stated that the company was looking to focus on becoming a more tech-driven retailer. Sears's CEO and top shareholder said the sell-off of key assets in the last year had given the retailer the money it needs to speed up its transformation.[49] Sears Holdings had lost a total of US$7 billion in the four years to 2015. In part, the retailer was trying to curb losses by using a loyalty program called Shop Your Way.[49] Sears believed the membership scheme would enhance repeat business and customer loyalty in the long term.[49]

    Lampert also concluded an arrangement that sold the Craftsman brand to Stanley Black & Decker Inc. for approximately US$900 million.[50] In October 2017, Sears and appliance manufacturer Whirlpool Corporation ended their 101-year-old association, reportedly due to pricing issues, although Whirlpool continued supplying Sears with Kenmore-branded appliances.[51] In May 2018, Sears announced it had formed a "special committee" to explore the sale of Kenmore.[52]

    Bankruptcy and current operations[edit]

    On September 24, 2018, the retailer's CEO warned that the company was "running out of time" to salvage its business.[53] Sears Holdings filed for Chapter 11 bankruptcy on October 15, 2018, ahead of a $134 million debt payment due that day.[54] On November 23, 2018, Sears Holdings released a list of 505 stores, including 266 Sears stores, that were for sale in the bankruptcy process, while all others would hold liquidation sales.[55]

    On January 16, 2019, Sears Holdings announced it would remain open after Lampert won a bankruptcy auction for the company with an offer to keep about 400 stores open.[8] On February 7, 2019, a bankruptcy judge approved a $5.2 billion plan by Sears's chairman and biggest shareholder to keep the business going. The approval meant roughly 425 stores, including 223 Sears stores, and 45,000 jobs would be preserved.[56]

    In April 2019, Sears announced the opening of three new stores with a limited set of merchandise under the name Sears Home & Life.[57] Also that month, Sears closed its store at Windward Mall in Kaneohe, Hawaii, and its store at Oakbrook Center in Oak Brook, Illinois, making it the first post-bankruptcy closure for the brand since being bought by ESL.[58][59]

    On June 3, 2019, the company announced that Transform Holdco would acquire Sears Hometown & Outlet Stores. As per deal, it might need to divest its Sears Outlet division to gain approval.[60] On August 6, 2019, it was announced that 26 stores, including 21 Sears stores, including the last Sears store in Alabama, at Riverchase Galleria in Hoover, and the last Sears store in West Virginia, at Huntington Mall in Barboursville, would be closing in October, with plans to "accelerate the expansion of our smaller store formats which includes opening additional Home & Life stores and adding several hundred Sears Hometown stores after the Sears Hometown and Outlet transaction closes."[61] On August 31, 2019, it was announced that Transform would close an additional 92 stores, including 15 Sears stores, by the end of 2019. 100 more stores closed by January 2020.[62] 51 Sears stores were closed in February 2020.[63] More stores continued to close throughout 2020 and 2021. As of September 16, 2021 the company's website listed 35 Sears stores.[64]

    Near the end of 2019, Sears sold the brand name DieHard to Advance Auto Parts for $200 million.[65]

    In September 2021, Sears announced that they will close more stores, including the last Sears store in New York City. The New York City Sears store is set to close by November 24, 2021, and will potentially be demolished for redevelopment.[66][67]

    The last remaining Sears store on Long Island at Sunrise Mall was closed by October 3, 2021. [68]

    The last remaining Sears store in Illinois at Woodfield Mall was closed on November 14, 2021. [69]

    Corporate affairs[edit]

    Logo[edit]

    • Logo used from 1966 to 1984

    • Logo used from 1984 to 1994

    • Logo used from 1994 to 2004; this logo is still used by Sears in Mexico

    • Logo used from 2004 to 2010 in the United States

    • Logo used from 2010 to 2019

    [edit]

    Before the company filed for bankruptcy, Sears had sponsored many entertainment and sporting events.

    From 2006 until 2020, the company had the naming rights to an 11,000-seat multi-purpose family entertainment, cultural and sports center in Hoffman Estates that was previously known then as the Sears Centre but has since been renamed the Now Arena.[70]

    The company sponsored the television series Extreme Makeover: Home Edition.[citation needed] The company also underwrote the PBS television series Mister Rogers' Neighborhood, under the name The Sears-Roebuck Foundation, from the show's premiere in 1968 until 1992.[citation needed]

    Through the Sears Auto Centers, the company sponsored the Formula Drift Darren McNamara Sears/Falken Saturn Sky drift car.[citation needed] It sponsored the NASCARTruck Series, using the Craftsman brand as the title sponsor, from the series' inception in the 1995 NASCAR SuperTruck Series presented by Craftsman to the 2008 season, when the agreement ended.[71][dead link] It sponsored the #10 Gillett Evernham Motorsports car of Scott Riggs for the September 2, 2007, running of the Sharp AQUOS 500 at California Speedway through its Sears Auto Center branch.[citation needed] However, Riggs failed to qualify for the event. In 2016, Craftsman became the title sponsor of the World Racing Group, World of Outlaws Sprint car racing series.[72][failed verification]

    Employee relations[edit]

    Sears has struggled with employee relations. One notable example was the shift in 1992 from an hourly wage based on longevity to a base wage (usually between US$3.50 and US$6 per hour) and commissions ranging from 0.5% to 11%. Sears claimed the new base wage, often constituting a substantial (up to 40%) cut in pay, was done "to be successful in this highly competitive environment".[73]

    In early October 2007, Sears cut commission rates for employees in some departments to between 0.5% and 4% but equalized the base wage across all Home Improvement and Electronics departments. In 2011, commission rates on non-base items were cut by 2% in the electronics department. In late 2009, the commission on "base items" from the electronic department was cut to 1%. As of 2017, appliances is the only remaining department where compensation is based entirely on commission. Other departments give a base pay plus commission. In many stores, jewelry department associates receive a low base salary with a 1% commission on their sales.

    In March 2019, Sears claimed that it was ending life insurance benefits for an undisclosed number of its 90,000 retirees. A few months earlier, the company handed out over $25 million in bonuses to executives.[74] This key Sears Retiree Benefit was worth between $5,000 and $15,000 for most of the pool (29,000) of eligible retired employees.[75]

    In May 2019, former Sears Holdings chairman and CEO Eddie Lampert, months after purchasing the remains of Sears from the holding company, threatened not to pay out the $43 million in pension payments[76] owed to 90,000 former Sears and Kmart employees and retirees.[77] A Forbes editorial pointed out that Steven Mnuchin, Secretary of the Treasury, was a board member of Sears Holding until 2016, and was, at the time, one of three directors of the Pension Benefit Guaranty Corporation, which manages administration of pensions for defunct or bankrupt businesses.[78]

    Gallery[edit]

    • Sears, Roebuck and Company Warehouse and Service Center in Houston, Texas, as shown in August 2020. On the National Register of Historic Places

    • Exterior of the Sears Essentials in Palm Springs, Florida, as shown in 2010. (reopened as Sears Outlet and closed)

    • Exterior of the Sears Parts & Repair Store in Brooklyn, Ohio, as shown in 2012.

    See also[edit]

    References[edit]

    1. ^ abSears Holdings Corporation (2016). 2016 Form 10-K, Sears Holding Corporation(PDF) (Report). United States Securities and Exchange Commission. p. 41. Retrieved November 4, 2017.
    2. ^"ESL Investments Completes Acquisition of Sears Holdings' Assets". Business Wire (Press release). February 11, 2019.
    3. ^"What is the official name of Sears?". December 9, 2020. Archived from the original on December 9, 2020. Retrieved December 9, 2020.
    4. ^Emmet, Boris; Jeuck, John (1950). Catalogues and Counters: A History of Sears, Roebuck and Company. Chicago & London: The University of Chicago Press. p. 341. ISBN .
    5. ^"1990 Sales Lift Wal-mart Into Top Spot". Sun Sentinel. February 15, 1991. Retrieved January 15, 2014.
    6. ^"2017 Top 100 Retailers". STORES.org. Retrieved November 4, 2017.
    7. ^Corkery, Michael (October 14, 2018). "Sears, the Original Everything Store, Files for Bankruptcy". The New York Times.
    8. ^ abKapner, Suzanne; Rizzo, Lillian (January 16, 2019). "Sears to Stay Open, After Edward Lampert Prevails in Bankruptcy Auction". The Wall Street Journal. ISSN 0099-9660. Retrieved January 16, 2019.
    9. ^ abRichard Sears, Spring Valley Methodist Church Museum, Accessed January 17, 2011.
    10. ^"Richard W. Sears – American merchant". britannica.com.
    11. ^Clymer, Floyd. Treasury of Early American Automobiles, 1877–1925. (New York: Bonanza, 1950), p.90.
    12. ^"Sears History – 1890s."Sears. Last updated September 27, 2004.
    13. ^Arnstein & Lehr, The First 120 Years (2013).
    14. ^Emmet and Jack, Catalogues and Counters (1950) pp 47–53
    15. ^SEARS, ROEBUCK AND CO.Archived December 1, 2017, at the Wayback Machine Sears, Roebuck and Company (Co.) 1906 New York incorporation
    16. ^Gregory D. L. Morris, "Attention Shoppers: 1906 Sears IPO Heralds the Triumph of the Consumer Economy," Financial History (2007), Issue 88, pp 20–36
    17. ^Book: Historic Sears, Roebuck and Co. Catalog Plant ISBN 0-7385-3977-5, opening date.
    18. ^Emmet and Jack, Catalogues and Counters (1950) pp 53–57
    19. ^"David Bradley: 1910-1966". www.searsarchives.com.
    20. ^"Julius Rosenwald Pledges $20,000,000 For Sears-Roebuck". New York Times. December 30, 1921. ProQuest 98483996.
    21. ^Peter M. Ascoli, Julius Rosenwald: The Man Who Built Sears, Roebuck And Advanced the Cause of Black Education in the American South, (2006).
    22. ^"Store History - Chicago, Illinois". Sears Archives. Sears.
    23. ^ abcLongstreth, Richard (June 2006). "Sears, Roebuck and the Remaking of the American Department Store"(PDF). Journal of the Society of Architectural Historians. George Washington University. 65 (2): 238–279. doi:10.2307/25068266. JSTOR 25068266 – via Sears, Roebuck and the Remaking of the Department Store, 1924-42.
    24. ^ abHoward, Vicki (July 25, 2017). "The Rise and Fall of Sears: How the retail store that taught America how to shop navigated more than a century of economic and cultural change". Smithsonian.
    25. ^"Sears mail-order homes". Retrieved November 30, 2011.
    26. ^Passikoff, Robert. "A Love Song To Mr. Sears & Mr. Roebuck, Who Could Use One About Now". Forbes. Retrieved November 28, 2018.
    27. ^Lockhart, Katie (December 27, 2019). "How This Abandoned Mining Town in Greenland Helped Win World War II". Smithsonian. Retrieved December 28, 2019.
    28. ^Rodriguez, Linda (July 8, 2009). "Why toilet paper belongs to America". CNN.com. Retrieved August 29, 2010.
    29. ^Farzan, Antonia Noori. "How Sears mail-order catalogs undermined Jim Crow racism". Chicago Tribune. Washington Post. Retrieved October 19, 2018.
    30. ^"SEARS.COM.MX | Envíos a todo México · Más de 500 mil productos con todas las Formas de Pago Compras 100% Seguras · Lo mejor en Moda, Línea blanca, Pantallas, Computo, Celulares, Juguetes, Muebles, Ferretería y más · Click & Recoge en Tienda". Sears.
    31. ^González, Dagnia (July 28, 2021). "Sanborns analiza cambiar nombre a sus tiendas Sears" [Sanborns discusses renaming its Sears stores] (in Spanish).
    32. ^ abcKapner, Suzanne (March 15, 2019). "How Sears lost the American shopper". Wall Street Journal. Retrieved March 24, 2019.
    33. ^"PrairieStone.com". www.prairiestone.com.
    34. ^"Sears Centre Arena". The Village of Hoffman Estates. Archived from the original on February 12, 2007. Retrieved February 7, 2007. Prairie Stone Business Park, Current Sears headquarters location and Sears Centre.
    35. ^Conlon, Michael (March 12, 2009). "Tallest U.S. building to get new name". Reuters. Retrieved July 17, 2009.
    36. ^Zarroli, Jim (April 19, 2009). "Retail Real Estate Braces For Sell-Off". National Public Radio.
    37. ^Donald R. Katz, The Big Store (1987)
    38. ^Gellene, Denise (September 3, 1992). "Sears to Repair Image With $46 Million in Coupons : Retailing: It may be the largest such consumer fraud settlement ever. California auto centers will be on probation for 3 years". Los Angeles Times. Retrieved January 16, 2019.
    39. ^McCormick, John (February 2, 1999). "The Sorry Side Of Sears". Newsweek. Retrieved January 16, 2019.
    40. ^Mikolajczyk, Sigmund J. (August 21, 1995). "Sears Slapped With Tire Service Fraud Suit". Tire Business. Retrieved January 16, 2019.
    41. ^Sorkin, Andrew Ross (July 16, 2003). "Sears to Sell Card Portfolio To Citigroup For $3 Billion". The New York Times. Retrieved January 22, 2017.
    42. ^"JPMorgan to buy credit card unit of Sears Canada". Chicago Tribune. September 1, 2005.
    43. ^"Kmart, Sears to merge in $11B deal". CNN. November 17, 2004.
    44. ^"S stands for Sears, but not much longer". Chicago Tribune. February 2, 2005. Retrieved November 9, 2017.
    45. ^"Sears ditches Sears Essentials name". Chicagobusiness.com. February 22, 2006. Retrieved July 17, 2009.
    46. ^"Who Killed Sears? 50 Years on the Road to Ruin". Investopedia. November 3, 2017. Retrieved November 4, 2017.
    47. ^"Sears Holdings Fourth Quarter 2016 Earnings Release"(PDF). Sears Holdings. Retrieved March 9, 2017.
    48. ^Zumbach, Lauren (March 27, 2017). "Sears CEO Lampert takes bigger stake in ailing chain, shares jump". Chicago Tribune. Retrieved March 28, 2017.
    49. ^ abcd"Sears Holdings". Retrieved June 4, 2015.
    50. ^Coleman-Lochner, Lauren; Coffey, Brendan (January 9, 2016). "Lampert's rescue of Sears puts him on the hook for $1.2 billion". Toronto Star. Toronto, Canada. Retrieved January 9, 2016.
    51. ^Stych, Ed (October 25, 2017). "Sears splits with Whirlpool appliances, splintering 101-year relationship". Dayton Business Journal. Retrieved January 5, 2018.
    52. ^Isidore, Chris. "Sears moves to sell Kenmore". CNNMoney. Retrieved August 22, 2018.
    53. ^Time is running out for Sears, CEO warns CNN Money, September 24, 2018
    54. ^Sears files for bankruptcy after years of turmoilThe Washington Post, October 15, 2018
    55. ^Researcher, WYCO (November 23, 2018). "List Of Sears Stores To Be Sold And Other Bankruptcy Developments". Seeking Alpha. Retrieved November 24, 2018.
    56. ^"Sears gets to stay in business: Bankruptcy judge OKs Eddie Lampert's plan". Los Angeles Times. February 2018. Retrieved February 7, 2018.
    57. ^"Sears opening stores for a change". Retail Dive. Retrieved April 4, 2019.
    58. ^Consillio, Kristen (April 15, 2019). "Windward Mall Sears closing on April 28". Honolulu Star-Advertiser.
    59. ^Fieldman, Chuck. "Sears closing Oakbrook Center store Sunday; liquidation under way". chicagotribune.com.
    60. ^"Sears Parent Co. Buying Sears Hometown And Outlet Stores". WBBM-TV. Chicago: CBS Corporation. June 3, 2019. Retrieved July 7, 2019.
    61. ^Tyko, Kelly (August 6, 2019). "Sears and Kmart store closings: 26 stores to close in October". USA Today. Retrieved August 7, 2019.
    62. ^Tyko, Kelly (August 31, 2019). "Kmart, Sears store closings: More locations to close by end of 2019". USA Today. Retrieved August 31, 2019.
    63. ^"Sears and Kmart store closings: 51 Sears, 45 Kmart locations to shutter. See the list", USA Today. November 7, 2019. Retrieved November 8, 2019.
    64. ^Thomas, Lauren (September 16, 2021). "Sears is shutting its last store in Illinois, its home state". CNBC.
    65. ^Tyko, Kelly. "Sears sells DieHard brand to Advance Auto Parts for $200 million". USA TODAY.
    66. ^"Sears closing up shop in New York City". The Real Deal. September 20, 2021.
    67. ^"Sears to close Brooklyn store, the last in NYC". Pix11. September 22, 2021.
    68. ^"Long Island's Last Sears Store, In Massapequa Mall, Closes". Patch. October 5, 2021.
    69. ^Borrelli, Christopher. "'End of an era': Once a staple of the holidays — and middle class life — the last Sears department store in Illinois closes Sunday at Woodfield Mall". chicagotribune.com. Retrieved November 15, 2021.
    70. ^Peterson, Eric (September 1, 2020). "The Sears Centre Arena has a new name today: the Now Arena". Daily Herald. Paddock Publications. Archived from the original on December 20, 2020. Retrieved September 3, 2020.
    71. ^"Craftsman Dropping Sponsorship of NASCAR Truck Series". The Kansas City Star. December 4, 2007.
    72. ^"Sprint Car Homepage | World of Outlaws". January 15, 2021.
    73. ^"600-plus Sears jobs to be cut", Chicago Tribune, February 13, 1992
    74. ^Folley, Aris (March 30, 2019). "Sears cutting life insurance benefits for up to 90,000 retirees: report". The Hill. Retrieved April 3, 2019.
    75. ^Mooney, John (July 30, 2019). "Sears Retiree Benefit". ChoiceSeniorLife.com. Archived from the original on August 15, 2019.
    76. ^Business, By Chris Isidore, CNN (May 29, 2019). "Sears' owner wants to get out of paying $43 million in severance to former employees | CNN Business". CNN.
    77. ^"Government fears Eddie Lampert would wipe out Sears' pension plans". February 1, 2019.
    78. ^"The Shameless Sears World Of Eddie Lampert Continues". June 3, 2019.

    Further reading[edit]

    • Chang, Myong-Hun, and Joseph E. Harrington Jr. "Organizational structure and firm innovation in a retail chain." Computational & Mathematical Organization Theory 3.4 (1998): 267–288. compares Sears's Robert E. Wood with Montgomery Ward's Sewell Avery online[dead link]
    • Creswell, Julie (August 11, 2017). "The Incredible Shrinking Sears". The New York Times. ISSN 0362-4331.
    • Emmet, Boris, and John E Jeuck. Catalogs and Counters: A History of Sears, Roebuck, and Company (1950), the standard scholarly history
    • Israel, Fred L. 1897 Sears, Roebuck, and Co Catalogue 100th Anniversary Edition, Philadelphia: Chelsea House Publishers, 1968.
    • Katz, Donald R. The Big Store: Inside the Crisis & Revolution at Sears (1987)
    • Worthy, James C. Shaping An American Institution: Robert E. Wood and Sears, Roebuck (1986)

    External links[edit]

    Источник: https://en.wikipedia.org/wiki/Sears
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    Contact Sears Home Services Customer Service

    Sears Home Services Phone Numbers and Emails

    Customer Service:

    • (331) 204-5919

      Naperville Sears Heating and Air Conditioning

    • (800) 469-4663

      Warranty

    • (855) 256-2467

    General Info:

    • (630) 524-2160

      Aurora Sears Appliance Repair

    • (630) 413-4517

      Bloomingdale Sears Appliance Repair

    • (630) 507-9321

      Bloomingdale Sears Window Replacement

    • (708) 931-5584

      Bridgeview Sears Appliance Repair

    • (773) 492-8902

      Chicago Sears Appliance Repair

    • (847) 465-0229

      Chicago Sears Carpet Cleaning and Air Duct

    • (312) 535-4587

      Chicago Sears Heating and Air Conditioning

    • (708) 315-2931

      Chicago Sears Window Replacement

    • (224) 244-9329

      Des Plaines Sears Heating and Air Conditioning

    • (847) 393-4852

      Elgin Sears Appliance Repair

    • (847) 730-3322

      Elgin Sears Garage Door Repair

    • (847) 380-3323

      Elk Grove Village Sears Heating and Air Conditioning

    • (331) 209-5798

      Elmhurst Sears Appliance Repair

    • (800) 504-1897

      Heating and Cooling Repair

    • (630) 521-3077

      Hoffman Estates Sears Appliance Repair

    • (224) 520-9817

      Hoffman Estates Sears Heating and Air Conditioning

    • (866) 547-5547

      Home Cleaning Services

    • (870) 953-2075

      Home Improvement Services

    • (800) 497-4402

      Installation Services

    • (708) 722-2570

      Matteson Sears Appliance Repair

    • (708) 315-2474

      Melrose Park Sears Appliance Repair

    • (708) 345-3667

      Melrose Park Sears Garage Door Repair

    • (708) 260-6742

      Mokena Sears Heating and Air Conditioning

    • (847) 457-0046

      Niles Sears Appliance Repair

    • (224) 470-1296

      Niles Sears Window Replacement

    • (708) 831-2344

      Norridge Sears Appliance Repair

    • (800) 252-1698

      Replacement Parts

    Legal:

    • (888) 527-6415

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    Transform SR Brands, LLC

    3333 Beverly Road

    Hoffman Estates,Illinois60179

    United States

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    Summary of Sears Home Services Customer Service Calls

    212 TOTAL
    CALLS

    09:59 AVG CALL
    DURATION

    7% ISSUES
    RESOLVED

    Top Reasons of Customers Calls

    Consumers Call the Most From

    Why Do People Call Sears Home Services Customer Service?

    Payments and Charges Question:

    • “Want to talk to an American agent about reimbursement for a washing machine I had fixed”
    • “Billing”
    • “Update payment”

    Staff Question:

    • “AC warranty service”
    • “Can't get service to one of my tenants she has had no water since aug 27 and you all say you can't find a plummer in Montgomery al we have taken of a lot of *** and i will turn you into the better busi”
    • “Because I'm about to sue you my husband is an attorney and I have been paying for false service”

    Product/ Service Question:

    • “My dishwasher has been broken over a month and they keep telling me they can not get the part I need help I have a master service warranty”
    • “Two things maintenance in my surface system before using the heat / switch lights replacement at home.”
    • “Dryer not working”

    Shipping and Delivery Question:

    • “Trying to schedule appt for installation of parts for water softener ordered by tech on 11/10. Parts have arrived. Need appointment.”
    • “I have not received my plan information, I need AC repair”
    • “Have not received my deli drawer for my refrigerator. It has been over 5 monthss”

    Return/ Replace Question:

    • “Return and item”
    • “Waiting for replacement details”
    • “Returning call from yesterdsy”

    Refund Question:

    • “Refund for a service repair.”
    • “Refund”
    • “I'm supposed to get a refund in the amount of 49.99 checking status”

    Request for Information Question:

    • “Being inconvenienced and having to reschedule after waiting for two months”
    • “Confirm appointment”
    • “To find out when my appointment is today”

    Activation/ Cancellation Question:

    • “Sears warranty cancellation”
    • “To cancel my warranty”

    Website/ Application Question:

    • “Cannot place order online”

    Other Question:

    • “Bad technician”
    • “Still no heat”
    • “Washing machine”

    About

    Sears Home Services Return Policy

    To read more: https://www.searshomeservices.com/#close

    Sears Home Services Warranty

    To read more: https://www.searshomeservices.com/home-warranty

    Sears Home Services Terms of Service

    To improve The User's experience on this site, please share The Client's location. These Terms of Use set forth important details about The Client's relationship with Sears, including the rights The Client grant to Sears, restrictions on how The User of Website can use this web site, Sears' liability in the event something goes wrong, and Sears Home Services's' agreement to resolve disputes via binding arbitration without resort to class action litigation. This web site or mobile application (the "Sears Site") is owned and operated by Sears Holdings Management Corporation, on behalf of itself and for its subsidiaries and affiliates (collectively, "Sears," Sears Home Services or The Company). By accessing, using, registering for, or purchasing merchandise from the Sears Site, The User agree to be bound by these terms of use (the "Terms"). All visitors to and users of any aspects of the Sears Site (collectively, "Users") are bound by these Terms.

    To read more: https://www.searshomeservices.com/terms-of-use

    Sears Home Services Privacy Policy

    To read more: https://www.searshomeservices.com/privacy

    Sears Home Services FAQ

    To read more: https://www.searshomeservices.com/faq

    Top Sears Home Services Services

    Refrigerator Repair, Customer Care, Washing Machine Repair

    Top Sears Home Services Products

    Warranty, Refrigerator Warranty, Home Warranty

    Sears Home Services Pros and Cons

    Pros: Technician, Run around after run around, How sear was 10 yrs ago, Sales people were nice, Repairman

    Cons: Poor customer service, Inability to repair, Lack of customer service, Feeling ripped off, Ver poor overall experience

    Related Companies

    Sears, Kmart, Sears Auto Center, Sears Parts Direct, Kenmore

    Summary

    Sears Home Services is a household service company which provides a wide range of services and operates 24/7 online support. The services of the company are presented by such categories as Repair, Maintenance and Tune-Ups, Installation and Assembly, Cleaning as well as Home Improvement. Sears Home Services deals with electronics, appliances, fitness equipment, as well as heating, cooling and ventilation devices. The cleaning services of Sears Home Services include Air Duct, Carpet, Dryer Vent, Indoor Air-Quality, Upholstery and Mattress, etc. Among Home Improvement options, there are Door Replacement, Flooring Installation, Garage Doors, Heating and Cooling Systems, Kitchen Remodeling, and Roofing Installation, etc.

    Sears Home Services reviews and complaints

    Sears Home Services is ranked 173 out of 911 in Household Services category

    Payment Methods

    VISAAmerican ExpressMasterCardDiscover

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    Источник: https://sears-home-services.pissedconsumer.com/customer-service.html
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    1 Replies to “Sears home services customer service phone number”

    1. @Vishalkurlap Common sense ...clerk kiu accommodation denge... Mera bro KO 12sal hogaya SBI main now he is TO ...at the time of clerical cadre he never got accommodation.... Yeh bass PO se he available hai... Sub staff and clerk ko HRA milta hai sirf....

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