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Indian private sector bank

ICICI Bank Logo.svg
Icici-bandra kurla complex.jpg

ICICI Bank Corporate Office in Bandra Kurla Complex, Mumbai

FormerlyIndustrial Credit and Investment Corporation of India

Traded as

IndustryFinancial services
Founded5 January 1955; 66 years ago (1955-01-05)

Vadodara, Gujarat , (Registered Office)
Bandra Kurla Complex, Mumbai(Corporate Office)

Number of locations

5,275 (2020)

Area served


Key people

ProductsBanking, commodities, credit cards, equities trading, insurance, investment management, mortgage loans, mutual funds, private equity, risk management, wealth management, asset management
RevenueIncrease₹161,192 crore (US$21 billion)[2] (2021)

Operating income

Increase₹42,261 crore (US$5.6 billion)[2] (2021)

Net income

Increase₹20,220 crore (US$2.7 billion)[2] (2021)
Total assetsIncrease₹1,573,812 crore (US$210 billion)[3] (2021)
Total equityIncrease₹153,078 crore (US$20 billion)[3] (2021)

Number of employees

97,354 (2020)[4]
SubsidiariesICICI Prudential[5]
ICICI Lombard[6]
ICICI Securities[7]
ICICI Direct[8]

ICICI Bank Limited is an Indian multinational bank and financial services company with its corporate office in Mumbai, Maharashtra. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management. The bank has a network of 5,275 branches and 15,589 ATMs across India and has a presence in 17 countries.[9]

The bank has subsidiaries in the United Kingdom and Canada; branches in United States, Singapore, Bahrain, Hong Kong, Qatar, Oman, Dubai International Finance Centre, China[10] and South Africa;[11] as well as representative offices in United Arab Emirates, Bangladesh, Malaysia and Indonesia. The company's UK subsidiary has also established branches in Belgium and Germany.[12]


ICICI Bank was established by the Industrial Credit and Investment Corporation of India (ICICI), an Indian financial institution, as a wholly owned subsidiary in 1994 in Vadodara however the parent company was formed in 1955 as a joint-venture of the World Bank, India's public-sector banks and public-sector insurance companies to provide project financing to Indian industry.[13][14] The bank was founded as the Industrial Credit and Investment Corporation of India Bank, before it changed its name to ICICI Bank. The parent company was later merged with the bank. The Industrial Credit and Investment Corporation of India (ICICI) was established on 5 January 1955 and Sir Arcot Ramasamy Mudaliar was elected as the first Chairman of ICICI Ltd.

ICICI Bank launched Internet Banking operations in 1998.[15]

ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in 1998, followed by an equity offering in the form of American depositary receipts on the NYSE in 2000.[16] ICICI Bank acquired the Bank of Madura Limited in an all-stock deal in 2001 and sold additional stakes to institutional investors during 2001–02.[17]

In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group, offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or a financial institution from non-Japan Asia to be listed on the NYSE.[18]

ICICI, ICICI Bank, and ICICI subsidiaries ICICI Personal Financial Services Limited and ICICI Capital Services Limited merged in a reverse merger in 2002.[19]

During the financial crisis of 2007–2008, customers rushed to ICICI ATMs and branches in some locations due to rumors of bank failure. The Reserve Bank of India issued a clarification on the financial strength of ICICI Bank to dispel the rumours.[20]

In March 2020, the board of ICICI Bank Ltd. approved an investment of Rs 1,000 crore in Yes Bank, resulting in a 5% ownership interest in Yes.


  • 1996: ICICI Ltd. A diversified financial institution with headquarters in Mumbai[21]
  • 1997: ITC Classic Finance. incorporated in 1986, ITC Classic was a non-bank financial firm that engaged in hire, purchase and leasing operations. At the time of being acquired, ITC Classic had eight offices, 26 outlets and 700 brokers.[22]
  • 1997: SCICI (Shipping Credit and Investment Corporation of India)[23]
  • 1998: Anagram (ENAGRAM) Finance. Anagram had built up a network of some 50 branches in Gujarat, Rajasthan, and Maharashtra that were primarily engaged in the retail financing of cars and trucks. It also had some 250,000 depositors.[24]
  • 2001: Bank of Madura[25]
  • 2002: The Darjeeling and Shimla branches of Grindlays Bank[26]
  • 2005: Investitsionno-Kreditny Bank (IKB), a Russian bank[27]
  • 2007: Sangli Bank. Sangli Bank was a private sector unlisted bank, founded in 1916, and 30% owned by the Bahte family. Its headquarters were in Sangli in Maharashtra, and it had 198 branches. It had 158 in Maharashtra and 31 in Karnataka, and others in Gujarat, Andhra Pradesh, Tamil Nadu, Goa, and Delhi. Its branches were relatively evenly split between metropolitan areas and rural or semi-urban areas.[28]
  • 2010: The Bank of Rajasthan (BOR) was acquired by the ICICI Bank in 2010 for ₹30 billion (US$400 million). RBI was critical of BOR's promoters not reducing their holdings in the company. BOR has since been merged with ICICI Bank.[21]

Role in Indian financial infrastructure[edit]

ICICI bank has contributed to the setting up of a number of Indian institutions to establish financial infrastructure in the country over the years:

  • The National Stock Exchange was promoted by India's leading financial institutions (including ICICI Ltd.) in 1992 on behalf of the Government of India with the objective of establishing a nationwide trading facility for equities, debt instruments and hybrids, by ensuring equal access to investors all over the country through an appropriate communication network.[29]
  • In 1987, ICICI Ltd along with UTI set up CRISIL as India's first professional credit rating agency.[30]
  • NCDEX (National Commodities and Derivatives EXchange) was set up in 2003, by ICICI Bank Ltd, LIC, NABARD, NSE, Canara Bank, CRISIL, Goldman Sachs, Indian Farmers Fertiliser Cooperative Limited (IFFCO) and Punjab National Bank.[31]
  • ICICI Bank facilitated the setting up of "FINO Cross Link to Case Link Study" in 2006, as a company that would provide technology solutions and services to reach the underserved and underbanked population of the country. Using technologies like smart cards, biometrics and a basket of support services, FINO enables financial institutions to conceptualise, develop and operationalise projects to support sector initiatives in microfinance and livelihoods.[32]
  • Entrepreneurship Development Institute of India (EDII), was set up in 1983, by the erstwhile apex financial institutions like IDBI, ICICI, IFCI and SBI with the support of the Government of Gujarat as a national resource organisation committed to entrepreneurship development, education, training and research.[33]
  • Eastern Development Finance Corporation (NEDFI) was promoted by national level financial institutions like ICICI Ltd in 1995 at Guwahati, Assam for the development of industries, infrastructure, animal husbandry, agri-horticulture plantation, medicinal plants, sericulture, aquaculture, poultry and dairy in the North Eastern states of India.[34]
  • Following the enactment of the Securitisation Act in 2002, ICICI Bank, together with other institutions, set up Asset Reconstruction Company India Limited (ARCIL) in 2003. ARCIL was established to acquire non-performing assets (NPAs) from financial institutions and banks with a view to enhance the management of these assets and help in the maximisation of recovery.[35][36]
  • ICICI Bank has helped in setting up Credit Information Bureau of India Limited (CIBIL), India's first national credit bureau in 2000. CIBIL provides a repository of information (which contains the credit history of commercial and consumer borrowers) to its members in the form of credit information reports.[37]


ICICI Bank offers products and services such as online money transfers, tracking services, current accounts, savings accounts,[38] time deposits, recurring deposits, mortgages, loans, automated lockers, credit cards, prepaid cards, debit cards and digital wallets called ICICI pocket.[39]

ICICI bank launched 'ICICIStack' which provides online services such as payment options, digital accounts, instant car loans, insurance, investments, loans etc.[40]



ICICIdirect is the broking unit of ICICI Bank, which offers retail brokerage in stocks, mutual funds, currencies, commodities and derivatives, and distributes bank and corporate FDs, bonds, NCDs, NPS, and SGB, as well as insurance and loan products. It is owned by ICICI Securities, a public company listed on the NSE and BSE, which is a subsidiary of ICICI Bank.


ICICIdirect was started in 2000 as the online trading platform of ICICI Web Trade (now ICICI Securities), allowing customers to electronically buy and sell shares through the integration of demat accounts and ICICI Bank savings accounts.[42][43]

In 2007, ICICIdirect began overseas trading services on exchanges such as NYSE and Nasdaq with the use of outward remittances.[44] In 2008, it launched its low-bandwidth website to facilitate trading using GPRS and data cards.[45]

In 2009, it introduced currency derivatives on its platform.[46] It then began offering National Pension Scheme and SIP on equity.[47]

In 2010, ICICIdirect launched a trading platform for independent financial advisers (IFAs),[48] and became the first broker to introduce e-voting system for retail shareholders in 2013.[49] In 2015, it started its robo-advisory platform called Track & Act.[50][51]

In 2018, ICICI Securities opened its ₹3,514 crore (US$513.82 million) initial public offering (IPO) and got listed on the National Stock Exchange of India and Bombay Stock Exchange.[52]

In 2018, the brokerage launched eATM service, which provided liquidity of sale proceeds in 30 minutes as opposed to the existing T+2 settlement period.[53][54]

In 2019, the company began distribution of retail loan products including home loans, loan against property and credit cards.[55] In 2020, ICICIdirect started commodity derivatives trading on its platform.[56]

In 2020, ICICIdirect tied up with the American brokerage firm Interactive Brokers, allowing investments in global markets like US, UK, Japan, Hong Kong, Singapore and Germany on its platform.[57][58][59]

ICICI Bank Canada[edit]

ICICI Bank Canada is a wholly owned subsidiary of ICICI Bank, whose corporate office is located in Toronto. Established in December 2003,[60] ICICI Bank Canada is a full-service direct bank with assets of about $6.5 billion as of 31 December 2019.[60] It is governed by Canada's Bank Act and operates under the supervision of the Office of the Superintendent of Financial Institutions.[61] The bank has seven branches in Canada.[60]

In 2003, ICICI Bank Canada was established as a Schedule II (foreign-owned or -controlled) bank. It was incorporated in November and opened its head office and downtown Toronto branch in December.[60] In 2004 launched an online banking platform. In 2005, it launched its financial advisor services channel. In 2008, the bank relocated its corporate office to the Don Valley Business Park in Toronto. In 2010, it launched a mortgage broker service. In 2014, the bank launched a mobile banking app.

ICICI Bank Canada is a member of several esteemed trade association; as well as the Canadian Bankers Association (CBA);[62] a registered member with the Canada Deposit Insurance Corporation (CDIC),[63] a federal agency insuring deposits at all of Canada's chartered banks; Interac Association;[64]Cirrus Network; and The Exchange Network.[65]

ICICI Bank UK PLC[edit]

ICICI Bank UK PLC was incorporated in England and Wales on 11 February 2003, as a private company with the name ICICI Bank UK Ltd. It then became a public limited company on 30 October 2006.[66] Presently the Bank has seven branches[67] in the UK. : one each in Birmingham, East Ham, Harrow, London, Manchester, Southall and Wembley.

The bank currently has seven branches in the UK. ICICI Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. It is covered by the Financial Services Compensation Scheme (FSCS). The bank has a long-term foreign currency credit rating of Baa1 from Moody's. At 31 March 2019, it had a capital adequacy ratio of 16.8%.[66]

ICICI Bank UK PLC offers products and services such as a current account, savings account, remittance to India, safe deposit box, NRI Services, business banking, foreign exchange services, commercial real estate and corporate banking.[68] In 2019, ICICI Bank UK PLC launched an instant account opening facility through its iMobile app.[69][70]


Inhumane debt recovery methods[edit]

A few years after its rise to prominence in the banking sector, ICICI bank faced allegations on the recovery methods it used against loan payment defaulters. A number of cases were filed against the bank and its employees for using "brutal measures" to recover the money. Most of the allegations were that the bank was using goons to recover the credit card payments and that these "recovery agents" exhibited inappropriately and in some cases, inhuman behaviour. Incidents were reported wherein the defaulters were put to "public shame" by the recovery agents.

The bank also faced allegations of inappropriate behaviour in recovering its loans. These allegations started initially when the "recovery agents" and bank employees started threatening the defaulters. In some cases, notes were written by the bank's employees asking the defaulters to "sell everything in the house including family members", were found. Such charges faced by the bank rose to a peak when suicide cases were reported wherein the suicide notes spoke of the bank's recovery methods as the cause of the suicide. This led to legal battles and the bank paying huge compensation.[71][72]

Money laundering allegations[edit]

ICICI Bank was one of the leading Indian banks accused of blatant money laundering through violation of RBI guidelines in the famous CobraPost[73] sting operation which shook up Indian banking industry during April–May 2013.[74]

On 14 March 2013 the online magazine Cobrapost released video footage from Operation Red Spider showing high-ranking officials and some employees of ICICI Bank agreeing to convert black money into white, an act in violation of Money Laundering Control Act. The Government of India and Reserve Bank of India ordered an inquiry following the exposé. On 15 March 2013, ICICI Bank suspended 18 employees, pending inquiry.[75][76][77] On 11 April 2013 the Deputy Governor of RBI, H R Khan reportedly said that the central bank was initiating action against ICICI Bank in connection with allegations of money laundering.[78][79]

Chanda Kochhar fraud case[edit]

On 4 October 2018, the then MD & CEOChanda Kochhar stepped down from her position following allegations of corruption.[80] In January 2019, based on the report of an enquiry panel headed by Justice Srikrishna, the bank board officially terminated her from service. It also become one of the first in the country to ask for a claw back of bonuses and benefits.[81] In 2020 the Enforcement Directorate provisionally seized assets and shares belonging to Chanda Kochhar with an estimated value of more than Rs 78 crore, in relation to the ICICI bank loan case.[82]

See also[edit]


  1. ^"ICICI Bank appoints former IAS Girish Chandra Chaturvedi as non-executive part-time chairman". Business Today. Retrieved 25 September 2020.
  2. ^ abc"ICICI Bank Consolidated Profit & Loss account, ICICI Bank Financial Statement & Accounts". Retrieved 28 August 2020.
  3. ^ ab"ICICI Bank Consolidated Balance Sheet, ICICI Bank Financial Statement & Accounts". Retrieved 28 August 2020.
  4. ^"ICICI Bank Annual Report 2020"(PDF). Retrieved 13 February 2020.
  5. ^"ICICI Bank sells 1.5% stake in ICICI Prudential Life Insurance for Rs 840 crore". Zee News. 22 June 2020.
  6. ^"ICICI Bank divests stake in ICICI Prudential for Rs 2,250 crore". The Statesman. 22 June 2020.
  7. ^"ICICI Securities".
  8. ^"ICICIdirect - Online Share Trading in India at low brokerage".
  9. ^"ICICI Bank

    How to change Idbi bank Mobile Number through Atm



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    Industrial Development Bank Of India (IDBI) is one of the most popular and well-established banks in India. IDBI bank has been known for providing the best and hassle-free banking experience to its customers. IDBI Bank operates across multiple parts of the country with over 2000 branches and over 4000 ATMs spread all over India. If you wish to open a bank account, then IDBI Savings account would be your ideal option. IDBI bank customers will also get the privilege of Internet Banking through which you can access and manage your bank conveniently from anywhere and at any time without any issue. Through Internet Banking facility, you can stay most updated with your bank account.

    The good thing is that IDBI Bank doesn’t levy any fees or charges for using the Internet Banking service. The customers of IDBI bank will be able to use the Internet Banking facility for free post registration said by financesbuzz. Unlike other banks, you don’t have to visit the branch to get your Net banking account activated. You can easily Activate IDBI Bank Netbanking Online. All you gonna need is a smartphone or laptop with an active Internet connection to get started.

    IDBI Bank Net Banking

    How to Activate IDBI Bank Net Banking Online

    In case if you have opened your savings account in IDBI Bank recently, then you have to wait till you get your Debit card and ATM PIN. Once you receive the card and ATM PIN, make sure to activate it by making a transaction at your nearest ATM. Once the debit card is activated, you’re all set to start the IDBI Bank Netbanking Registration process. During the process, you will receive One-time password codes on your mobile number which is linked to your bank account. So, ensure that the mobile number is accessible to you for receiving the OTP.

    Step 1: Start By Visiting the Official Site Of IDBI Bank

    • First of all, you need to head over to the official site of IDBI bank in order to start the registration process.
    • You can use this link to access the Official page of IDBI Bank Netbanking on your smartphone or laptop.
    • Once the page is loaded, you will see the “Generate Online Password” option right under the login section.

    Step 2: Enter your Bank Account Details For Identification

    • After selecting the “Generate Online Password” option, you will be taken to a new page.
    • On the next page, you will be asked to enter your bank account details such as Customer ID, Bank Account Number, Mobile number (Linked to your bank account)
    • Click on “Submit’ after entering all the above-mentioned details correctly.

    Note: You must enter the mobile number which is associated with your bank account in IDBI Bank. In case, if you no longer have access to the mobile number which you have given while opening the bank account, then visit the branch and update. Regarding the customer ID, you can check your passbook to find your customer ID.

    Step 3: Select Type Of Request

    • On the next screen, you will be shown two options i.e “Generate New Request” and “Process Pending Request”
    • Since this is your first-time registration of Netbanking, you must proceed by selecting “Generate New Request”.
    • Now click on “Submit” option to proceed in the registration process.

    Step 4: Enter Debit Card Details To Verify

    • In this step, you will have to enter your Debit Card details in order to verify.
    • Enter your 16 Digit card number, Expiry date, and ATM Pin code properly.
    • Accept the “Terms and Conditions” and proceed further by clicking on “Generate OTP”

    Note: You will get “no details found” error in case if your ATM card isn’t activated or isn’t linked with your Bank account. In case, if your card is not activated, then visit any ATM and make a withdrawal to activate the card. In case, if the card is not linked with your bank account, then visit the branch to get it linked to your Bank account.

    Step 5: OTP Verification Process

    • Once you click on “Generate OTP”, you will receive a one time password and a request ID on your registered mobile number within a few minutes.
    • You need to enter the OTP and Request ID on the next screen correctly, and click on “Confirm”.
    • If the code entered by you is correct, you will be taken to the next page, or else, you will be asked to enter the code correctly.

    Step 6: Select Access Rights And Create Password

    • Now you need to create a strong login password which will be used as your login password. Make sure, the password at least two alphabets and two numbers and one special character to make it strong.
    • You will also need to create a transaction password which will be asked whenever you perform any action using the Internet Banking facility.
    • In the “Access Rights” section, select “Enable Transaction Facility” and click on “Continue”

    Note: Please note that you cannot set the login password and transaction password same. Both the passwords should not match with each other. The site will not let you complete the registration process in case if the login password and transaction password is found same.

    Done! Now you’re all set to start using your IDBI Netbanking account to access and manage your bank account from anywhere in the world. You can also enable mobile banking facility in case if you wish to use the IDBI Bank app on your smartphone. Just select “Mobile Banking Registration” on the site and proceed with the on-screen instructions.


    IDBI customers can follow this step by step guide to Register/Activate IDBI Netbanking online without having to visit the branch. You can do a lot of things using Internet Banking i.e Transfer of Funds, Check Bank account balance, Request checkbook, manage your debit card, set international usage rights etc.


    Hey, this is Johny Sehgal. I am the owner and caretaker at Finance Jungle. I completed my education in BSC and now heading towards the digital marketing industry. I usually have interests in reading, playing games and watching movies. I also love to write content based on quality information. The main motive of mine is to provide the top and best quality information to my readers. Finance Jungle is the blog for the same.


    WELCOME to L&T Finance Limited, Customer Service. 

    We would like to assure you that at L&T Finance Limited we are committed to take all necessary steps to resolve your grievance within a reasonable time frame.

    To register your grievance, you may use any of the options listed below as per your convenience: 


    You can register your grievance on our website under "Write to Us" link. Kindly note you should mention your Loan Account Number with us and your contact details.

    E-Mail Us

    We can be reached through e-mail at [email protected] and [email protected] you can register your grievance mentioning your loan account number & contact details.

    Call Us

    You can reach the dedicated Customer Service Help Desk @ +917264888777 (Two-Wheeler/Farm Equipment Finance) during our Office timings and our Executives will be at your service to register your grievance.

    Meet Us

    Written complaints can also be submitted at our branch office nearest to you. The list of our branches with addresses & contact numbers are available on our website.

    In the event of no receiving suitable response from Customer Service Help Desk (Customer Care unit and Branch) you can write to

    Our Grievance Redressal Cell, based out of Mumbai, will despatch an acknowledgment for your grievance within 7 days of the receipt of same at our end along with a reference number and the approximate time for Redressal of your grievance.

    In the event of your not receiving suitable response from Customer Service Help Desk you can write to

    Vinod Varadan

    L&T Financial Services, 

    2nd Floor, Brindavan,

    Plot No 177, C.S.T Road,

    Kalina, Santacruz (East),

    Mumbai - 400 098

    Email : [email protected]

    Toll Free Number: 1800 102 0476

    (GRO office is available on call/email on all working days i.e. Monday - Saturday, 9:00AM to 7:00PM only)

    If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, the customer can appeal to 'the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:

    Department of Non Banking Supervision

    15 Netaji Subhas Road,

    Kolkata 700001.

    Place: Mumbai

    Date: April 18, 2018



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