LOWELL – The Massachusetts Registry of Motor Vehicles will reopen eight of its 30 customer service facilities Thursday — but with new protocols.
The following facilities will open until further notice: Boston/Haymarket, Brockton, Fall River, Lawrence, Pittsfield, Plymouth, Springfield and Worcester. Hearings will be conducted in all locations except Plymouth. Hearings in Pittsfield will occur every Wednesday, beginning March 25.
On Wednesday, more than 100 people waited shoulder-to-shoulder outside the Haymarket Center RMV in Boston. It was announced that a limited number of people would be allowed inside at once to maintain social distancing — but by about noon, the wait to get inside the building was more than three hours.
In light of the pandemic, the open RMV facilities will only prioritize services that cannot be completed online, by phone, or by mail, according to a Massachusetts Department of Transportation news release.
A limited number of tickets will be issued to customers on a first-come, first-serve basis. All others will be asked to return another day. Customers will be served in two waves, designated by the tickets: from 9 a.m.-noon, or from noon to 5 p.m.
“The RMV is offering priority ticketing for those customers who have essential business that cannot wait as we must strike a balance between continuing with business transactions while protecting the health and safety of the public,” Acting Registrar Jamey Tesler said in the news release.
To reduce traffic at the open facilities, the RMV discourages customers from bringing others with them. AAA locations will continue to offer select RMV services to its members.
All road tests will be suspended indefinitely, according to the release. Learner’s permits, ID cards and Class D and DM driver’s licenses set to expire between March 1, and April 30 will continue to be active until 60 days after the printed expiration date.
MassDOT urges those eligible for the extension not to visit an RMV or AAA center to renew credentials until the state of emergency is lifted.
Those with commercial driver’s licenses (CDLs) or those whose end of stay in the United States is the same as the expiration date on their credentials will not be eligible for the extension, according to the release.
“Class D and M road tests will resume only after cleaning, personal protective equipment and social distancing protocols have been put in place to mitigate the risk of COVID-19 transmission for permit holders, road test examiners and others who accompany permit holders for their tests,” the MassDOT release states.
“While we will have eight Registry of Motor Vehicles Service Centers open to address the needs of residents and business customers, we ask the public to respect the new protocols – that only those customers visit who do not have a credential extension, who have an immediate deadline, or who cannot conduct their business online, by phone, or by mail,” Transportation Secretary and CEO Stephanie Pollack announced in the news release.
The RMV has adopted new cleaning protocols, purchased additional touchless hand sanitizer stations, given employees disinfectant wipes and telephone number for massachusetts rmv sanitizer, and expanded disinfecting, according to the release.
Even after all service centers closed this week, the RMV has continued critical work, including processing in-state and out-of-state convictions and mail.
For more information or to access online services, visit mass.gov/rmv.
Massachusetts Registration Renewal
Updated on July 19, 2021
The Massachusetts RMV sends out notices for registration renewals, but Massachusettsans won’t get a reminder if registration is suspended or revoked, or if you have unpaid parking tickets, excise tax or EZ-Pass violations. If you’re leasing a car, the the RMV will send out tags renewals to the leasing company, so you have to get in touch with them for the paperwork. More on Massachusetts tags below.
Use eTags© to Quickly Complete Your DMV Service. Renewals, Title Transfers and More, All Online!
How to Renew a Car Registration in Massachusetts
The RMV of Massachusetts sends out a reminder to their drivers 6 to 8 weeks before their vehicle registration expires. The notice will remind you to renew the registration and will also indicate whether or not you will need a stamp from your vehicle insurance agent.
Each year, the state of Massachusetts requires that cars and trucks undergo a safety and emissions inspection. While the inspections are not directly tied to your vehicle registration, you will not be able to renew your registration if your inspection is not current.
Massachusetts Online Vehicle Registration Renewal Options
You can renew your registration online if the vehicle is owned by an individual, the renewal form states that you do not need an insurance stamp, and you have an American Express, MasterCard, Discover, or Visa to use to pay for the fees.
If you would like to renew online, you will need to visit the registration renewal page on the RMV site and provide the following:
- Plate type
- Registration number
- A valid email address
You can also renew by phone, providing the same information that is needed for renewing online.
In order to renew by person you will need to bring with you to your local RMV office the following:
- Completed renewal form
- Credit card, money order, or check to pay the fees
Original documents that release you from any obligations that were blocking you from renewing.
Replacing a Lost, Stolen or Damaged Registration in Massachusetts
Is your Massachusetts car registration lost or damaged? Have your plates been damaged or stolen? Make sure you get to the Massachusetts Registry of Motor Vehicles (RMV) as soon as possible. Driving without these, or with them damaged and unreadable is against the law. If you get pulled over, you could be facing citations and fines.
This guide covers how to replace your vehicle registration or license plates in the State of Massachusetts.
How to Get a Replacement Vehicle Registration Card in Massachusetts
If you need a replacement vehicle registration card, Massachusetts makes it convenient and easy. You can apply in person, by phone, by mail or online.
Please note, if you your vehicle is leased, you must request the replacement registration card in person or it will be mailed to the auto leasing company.
In Person Registration Replacement
You can go in person to any Massachusetts RMV Service Center to request a replacement car registration card in person. You will need your registration number, vehicle identification number, driver’s license or ID number and a check, money order, or debit or credit card, to pay the fee.
You will receive your replacement registration right away.
Replacing a Registration By Phone In Massachusetts
To request a replacement registration by phone, make sure you have your registration number, driver’s license number or ID, as well as a credit or debit card to pay the fee. Phone the RMV Service Center to order your replacement.
Verify that your address is correct, and the RMV will mail your registration and you should receive it in five to seven days.
Online Registration Replacement In Massachusetts
You can also use the RMV online portal to request a replacement car registration. Follow the website prompts and be sure to have your Vehicle Identification Number, driver’s license or ID number, a debit or credit card to pay the fee.
In addition, you will need an email address to receive the replacement registration document for printing. You can also have the document mailed to you.
It’s a good idea to verify your address while you are online. You can change your address through the online portal, but be sure to do this before you request a replacement registration.
Replacement Registration By Mail In Massachusetts
To request a replacement vehicle registration by mail, simply send a written request with the following information:
- The Vehicle Identification Number.
- The current registration number (license plate number).
- The vehicle year, make and model.
- Your name.
- Your mailing address.
- A check or money order for the fee.
You can mail your request to:
Registry of Motor Vehicles
P.O. Box 55891
Boston, MA 02205
Your request will be processed, and your replacement vehicle registration will be mailed to the address you provide.
Required Fees for Massachusetts Replacement Registrations
In all cases, the replacement registration fee is $25.
Replacing a Lost, Stolen or Damaged License Plate
Sometimes it happens that license plates are damaged or stolen. In Massachusetts, the only way to get replacement license plates is to go to your local RMV Service Center in person or to make a request over the phone.
The fee for replacement license plates is $10 each.
Getting a Replacement License Plate In Person
If you need to replace just one license plate, you will receive a temporary permit that will allow you to drive legally. Then, a matching replacement plate will be mailed to you.
If you need to replace both license plates, you will have to surrender your current registration and apply for a new replacement registration with new license plate numbers.
Please note, if your plates have been stolen, make sure you report the theft to the police to avoid any further identity theft problems.
Replacing Your License Plate By Phone
You can also make telephone number for massachusetts rmv request for replacement license plates over the phone. Call the RMV Service Center with your registration information and new plates will be mailed to you.
If your registration card or license plates have been lost, damaged, or stolen, don’t wait to get them replaced. Massachusetts makes it easy, with several methods for replacing these important items.
Driving without them is against the law, and if you’re caught you may face fines that will cost much more than the replacement fees.
Transportation: Registry of Motor Vehicles
Commonwealth of Massachusetts
Citizens' Guide to State Services
William Francis Galvin
Secretary of the Commonwealth
Citizen Information Service
Q22 RMV Branch Offices
Q23 RMV Departments and Divisions
Q24 Motor Vehicle Insurance Merit Rating Board
Q21 Administration how to get a debit card at 14 Registry of Motor Vehicles
Massachusetts Department of Transportation RMV-Division
25 Newport Avenue Extension
Mailing Address: P.O. Box 55889
Boston, MA 02205-5889
Tel: 857-368-8000 (for those in area codes: 617, 339, 781, 857, or out of state)
Toll Free: 1-800-858-3926 (for those in area codes: 508, 774, 978, 351, 413)
Toll Free TTY: 1-877-768-8833 (RMV-TTDD)
Ombudsman Office: 857-368-9455
Registrar's Office 857-368-9455
Toll Free: 1-800-472-9829 (I-PAY-TAX Anonymous tipline for reporting vehicle registration and excise tax evasion in MA)
The Registry of Motor Vehicles has primary responsibility for issuing and maintaining records related to motor vehicle and aircraft registration and motor vehicle operators' licenses, enforcing the motor vehicle law to promote highway safety by ensuring that every driver meets minimum competency standards and by withdrawing driving privileges from anyone who proves to be a threat to other drivers, and collecting sales taxes on motor vehicles. Many services may be obtained via their website, hours and services are subject to change, for updated information call, or visit their website. The RMV also records aircraft registrations.
Q22 RMV Branch Offices
Generally, the RMV’s branch offices are open Monday through Friday from 9:00 am to 5:00 pm, some are open later on Thursdays and some close for an hour for lunch. Services include: licenses, registrations, suspensions and written tests. Accepted forms of payment are: cash, check, money order, Visa, MasterCard and Discover cards. Note: Hours and services are subject to change; some RVM branches offer E-Z Pass/Fastlane Transponders, call or visit their website for further information.
75 Park Street
Boston (Haymarket Center)
136 Blackstone Street
10 Plain Street
490 Forest Avenue
1011 Chicopee Street
116 Pleasant Street
1794 North Main Street
18 Miner Street
4 Summer Street
73 Winthrop Avenue
80 Erdman Way
77 Middlesex Street
11 A Street, Edgartown
14 Beach Street
16 Broad Street
MassPike Eastbound Service Center
212 Theodore H. Rice Boulevard
33 Main Street
333 East Street
40 Industrial Park Road
9C Everett Street
4210 Washington Street
6 Larochelle Way
1250 Saint James Avenue
One Washington Street
550 Arsenal Street
355 Middlesex Avenue
611 Main Street
*Yarmouth (South Yarmouth Shopping Center)
1084 Route 28 Main Street
Q22 AAA Branch Offices with RMV services
AAA members (only) may also acquire some RMV services Monday through Friday 9:00 am to 5:00 pm and 9:00 am to 1:00 pm on Saturdays from the following locations:
342 Great Road
711 Southbridge Street
34 Cambridge Street, Suite 140
32 Fairhaven Commons Way
653 Worcester Road (Route 9 West)
260 Franklin Village Drive
458 Russell Street
90 Kenoza Avenue
160 Winthrop Avenue
585 Pawtucket Boulevard
197 Boston Post Road Route 20 West
45 Story Avenue (Port PLaza Shopping Center)
281 Needham Street
72 Main Street
300 Andover Street
660 Merill Road
29 Home Depot Road
650 Adams Street
600 South Street West
900 Hingham Street
869 Grand Army of the Republic Highway
405 Washington Street
Patriot Square Plaza 500 Route 134
1891 Wilbraham Road
150 Capital Drive
856 Lexington Street
335 Providence Highway
25 Mountain Avenue
Q23 RMV Departments and Divisions RMV:
Accident Records: 857-368-8190
Certified Court Documents: 857-368-8195
Commercial Driver's License: 857-368-8000; outside 617 & 781: 1-800-858-3926 (within Mass. only)
Commercial Vehicles/Weights and Dimensions (MassDOT): 781-431-5148
Dealer/Repair and Farm Registration and Plates: 857-368-8030
Driver Licensing and Road Tests: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
Driver Records: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
Excise Tax Corrections: 857-368-8180
Emissions Inspections Passenger Cars and Trucks: 857-368-8130 (RMV) 1-844-358-0135
Emissions Inspection Heavy Trucks and Busses: 1-844-358-0135
Insurance Cancellation: 857-368-8080
International Registration Plan (Commercial Vehicles over 26,000 lbs that travel interstate): 857-368-8120
Law Department: 857-368-8600
Learner's Permits: 857-368-8000, outside 617, 857, 781, 339, 1-800-858-3926 (within Mass. only)
Medical Affairs: (Veterans, Elderly and Handicapped): 857-368-8020
Motorcycle Rider Education Program: 857-368-8165
Press/Media Inquiries: 857-368-8500
Professional Driving Schools: 857-368-8115
Registration: 857-368-8000; outside 617, 857, 781, 339: 1-800-858-3926 (within Mass. only)
School Bus Driver Licensing (eight or fewer pupils): 857-368-8130 (For licensing of nine or more pupils see Q9)
Special Plates (Vanity Plates): 857-368-8031
Special Review Section (Serious and Fatal Accidents): 857-368-8190
Stolen Vehicle Information: 857-368-8060
Suspensions and Revocations: 857-368-8200
Title Division: 857-368-8050
Vehicle Identification: 857-368-8060
Q24 Motor Vehicle Insurance Merit Rating Board
Massachusetts Department of Transportation, RMV Division
25 Newport Avenue Extension
Quincy, MA 02171
P.O. Box 55889
Boston, MA 02205-5889
The Merit Rating Board is the statistical agency responsible for the administration of the Safe Driver Plan, as promulgated by the commissioner of insurance. The board maintains a database consisting of motor vehicle violations, at-fault accident claim records, and comprehensive claim records on a per operator basis. This information is used to adjust automobile insurance premiums based on the driving record of the insured operator. The Merit Rating Board disseminates Safe Driver Insurance Plan information to insurance carriers who apply increases or decreases to premiums. The board is the sole repository for all motor vehicle traffic violation citations issued within the Commonwealth. Non-criminal and criminal citations are forwarded by law enforcement agencies and courts and are entered onto the Merit Rating Board database. This information is also used by the Registry of Motor Vehicle's Suspension Section for driver license suspension or revocation. To check on a surchargeable incident please contact the board.
Go back to the:
Citizens' Guide to State Services Table of Contents
Blog & Community
The Massachusetts RMV has announced that it will be following other Massachusetts government agencies and changing the domain of their website. They’re also updating multiple areas of their website, so please feel free to contact us if you need any assistance or information regarding this. Here is more information about this change from the Massachusetts Association of Insurance Agents below.
The Massachusetts RMV (Registry of Motor Vehicles) has moved their website to a new domain. The change in their domain “.gov” comes following the rest of the government agencies of the Commonwealth.
“We want residents to find what they need and complete that action as quickly as possible – whether that’s renewing a license, filing an application, or getting specific information, among many others. Mass.gov allows access to all this from one starting point.”
The new RMV website features an Online Service Center and a host of other links enabling users to complete various transactions and access all RMV content in one place.
To view the article in it’s entirety, please follow this link: http://www2.massagent.com/publications/rmv-announces-new-website