walmart com 800 customer service number

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Quick Tip: How to Call Walmart Customer Service for Help \u0026 How to Cancel Walmart+

Contact Walmart Customer Service

Walmart Phone Numbers and Emails

Customer Service:

  • (800) 641-4526

    Collections: Walmart Credit/Community and Business

  • (877) 968-6391

    Walmart Product Care Plan

  • (800) 925-6278
  • (866) 925-6278
  • (855) 533-9669

Discounts/ Rewards/ Cashback:

  • (866) 545-7847

    Bluebird American Express Debit Card

  • (877) 860-1250

    Capital One® Walmart RewardsTM Mastercard®

  • (800) 203-5764

    Sam's Club Business Credit

  • (866) 220-2760

    Sam's Club Business Mastercard

  • (800) 964-1917

    Sam's Club Consumer Credit Card

  • (866) 220-0254

    Sam's Club Consumer Mastercard

  • (800) 362-6196

    Sam's Club Direct Commercial Credit

  • (844) 335-5919

    Sam's Club World Mastercard

  • (800) 571-1376

    Vanilla Visa Gift Card

  • (877) 294-1086

    Walmart Credit Card

  • (877) 937-4098

    Walmart MoneyCard

  • (866) 633-9096

    Walmart Visa Gift Card


  • (888) 555-8838

    Privacy Inquiries


  • (800) 331-0085

    For media and journalists

Walmart Emails:

Customer Service

Walmart Customer Spark Panel, Walmart Surveys

General Info

Walmart Connect

Investors/ Franchising

Investor Inquiries

Sales/ Reservations

Sales and Questions

More phone numbers and emailsLess phone numbers and emails

Walmart Contact Information

Corporate Office Address:

Walmart Corporate

702 SW 8th Street


United States

Other Info (opening hours):

Additional Fax Numbers:

General Info: +1614-921-9866

Customer Service Hours:

Monday - Friday: 8:00am - 11:00pm (CT)

Saturday: 9:00am - 9:00pm (CT)

Sunday: 12:00pm - 7:00pm (CT)

Media Hours:

Monday - Friday: 8am - 5:30pm (CT)

Other Locations:

San Bruno

Walmart Inc.

850 Cherry Ave.,

San Bruno, CA 94066


840 W California Ave,

Sunnyvale, CA 94086, US


Corporativo Walmart México

Boulevard Manuel Ávila Camacho 647,

Lomas de Sotelo,

Distrito Federal 11200, MX


Avenida del Valle Sur 725,

Huechuraba, Santiago Metropolitan

8580000, CL

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Walmart Rating Based on 5K Reviews

Rating details

Exchange, Refund and Cancellation Policy

Product or Service Quality

Rating Details

Exchange, Refund and Cancellation Policy

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers


All 11.3K Walmart reviews

Summary of Walmart Customer Service Calls


03:35 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walmart Customer Service?

Shipping and Delivery Question:

  • “Ordered said it was delivered. Didn't get it”
  • “Did not receive order”
  • “I place an order i haven't got it”

Request for Information Question:

Return/ Replace Question:

  • “Returns”
  • “Change address for a shipped order”
  • walmart com 800 customer service number “Unable to return a delivered package”

Product/ Service Question:

  • “Bought a camera system that I can't use lost my receipt and can't get a refund”
  • “My tv not working”
  • “My phone is not working”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order”
  • “My order was canceled on Nov 21 how do I get my refund”

Payments and Charges Question:

  • “Unknown charge”
  • “Charges made on line by hat was fraudulent had I two of my banks call me”
  • “Wrong charge”

Cards Question:

  • walmart com 800 customer service number “Money was taking off my card”
  • “Lost my Walmart credit card”
  • “Visa Gift card not activated”

Refund Question:

  • “Refund” meredith village savings bank alton nh
  • “Refunds I haven't received money taken out of my account that I did not get the authorization”
  • “Refund problem” walmart com 800 customer service number

Employment Question:

  • walmart com 800 customer service number “Employment” don jose pollos asados
  • “I need a copy of my 2020 W2”
  • “I want job”

Staff Question:

Account Question:

  • “I need to reset my password to get into Walmart account and it tells me to go to the verification and I go there and I can't get in can somebody please call me”
  • “Because when i put my social security number i can login”
  • “Not able to sign into my Walmart account”

Website/ Application Question:

  • “To stop And order online order that I canceled. I want the game table just not the protection policy.I ordered a game table that I still want.”
  • “Order online”
  • “Order online and my order Not completed and I don't have the order number and I got stuff that is too small in Maine you can bring it to the local Walmart they'll take it back and put the thing on the card and I'd like to know where the rest my order”

Other Question:

  • walmart com 800 customer service number “Problem with a oder”
  • capital one 360 online cd rates “I’m in the emergency room for stomach problems”
  • “Product Information”


Top Walmart Services

Customer Care, Manager, Cashier

Top Walmart Products

Gift Card, Credit Card, Website

Walmart Pros and Cons

Pros: Prices, Location, Price, Convenient, Convenience

Cons: Customer service, Service, Management, Long waits, Lack of stock

Related Companies

Flipkart, Ekart Logistics, Sams Club, ONN Electronics, Myntra


Walmart is an American chain of discount department stores. It was founded by Sam Walton in 1962 in Rogers, Arkansas. Originally the name of the store was Walton's Five and Dime store. Nowadays the company is headquartered in Bentonville, Arkansas. The large stores specialize in discount retail. The company is the largest grocery retailer in the US. Net income of Walmart Stores, Inc. is 11,3 billion. According to the Fortune Global, Walmart is the largest public corporation in the world in terms of the revenue.
The watchword of the company is: "Save money, live better". There are Walmart stores in Mexico, the United Kingdom, Japan, Argentina, Brazil, Canada and many other countries.

Walmart reviews and complaints

Walmart is ranked 84 out of 374 in Supermarkets and Malls category

Area Served

USA, Canada, Worldwide

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The walmart com 800 customer service number is subject to change in future.


Working together to change

Helping people live better one community at a time

Who We Are

Together, Walmart and the Walmart Foundation generally provide more than $1 billion in cash and in-kind to support programs that align with our philanthropic priorities. We focus on areas where we can do the most good - combining the unique strengths of the business alongside our philanthropy. Our ability to draw on Walmart business strengths, providing more than just funding, helps our philanthropy to deliver greater societal impact. Today,, through the combined philanthropic efforts of both Walmart and the Walmart Foundation, creates opportunities for people to live better every day.

    Our Impact

    Learn more about our grantees and the lives we’re changing together


        4 reasons Walmart is the most-hated retailer in America

        The most liked walmart com 800 customer service number and disliked — department and discount stores

        Store Name 2014 score (out of 100)
        Nordstrom walmart com 800 customer service number 86
        Dillard’s 81
        Kohl’s 80
        Target 80
        Dollar Tree 79
        Macy’s 79
        Meijer 78
        J.C. Penney 77
        Dollar General how to open a bank account 75
        Family Dollar  75
        Sears 73
        Exchange 68
        Walmart 68
        Category average77
        Source: ACSI 

        While this year, Walmart tied with armed forces store Exchange as the worst-rated department or discount store, in recent past years, it’s been the single worst-scoring store. In 2011, 2012 and 2013, Walmart was the single lowest-scoring department and discount store on the list — a significant departure from 10 to 15 years ago when the store ranked highly.

        What’s more, Walmart has the lowest score (68 out of 100) not only among discount/department stores, but also when compared to specialty retail stores like Costco COST, Gap GPS, Office Depot ODP,  and Big Lots BIG, ; supermarkets; health and personal care stores and Internet retailers.

        Walmart does score higher in terms of customer satisfaction than do cable companies, many airlines and health insurance companies. And the company says it is committed to improving its relationship with customers: At last year’s annual meeting, President and CEO Doug McMillon noted that one of the company’s three points to drive business going forward would be to “position ourselves to do a better job serving customers … through the combination of what we do with price, assortment, access and experience.”

        Plus, a spokesperson for Walmart tells MarketWatch that there have been a number of recent steps that “demonstrate a commitment to listening to our customers,” including adding more registers during peak holiday shopping hours to save customers time last year, the introduction of the company’s Savings Catcher tool to provide consumers with additional savings and the money-back guarantee for customers “dissatisfied with less-than fresh products.”

        Still, compared with its direct competitors, Walmart consistently scores low on customer love, so MarketWatch asked the experts to tell us walmart com 800 customer service number makes Walmart the most disliked discount/department store in the nation. Here are four reasons.

        ‘Low-price leader’ Walmart doesn’t always win on prices

        While it’s nsb housing loan interest rate that you can find thousands of great deals at Walmart — and sometimes the best deals available anywhere — competitors do sometimes offer lower prices on the same or similar items these days, explains David VanAmburg, make a car payment capital one managing director of ACSI. And consumers now know that, since it’s easy to do price comparisons these days.

        So while one of the main unique selling propositions of Walmart is that it’s a low-price leader, now that it doesn’t always deliver on that promise, customers may be more dissatisfied than they were years ago, explains VanAmburg — especially considering that the shopping experience there isn’t always enjoyable. For example, if you’re looking for wrapping paper and holiday items, you’ll often find cheaper prices at dollar stores, and for books and other media, cheaper prices can often be found on Amazon.

        See also: What not to buy at Walmart and Target

        For those set on getting the lowest price, Walmart offers a price match program, whereby if you find the price of an item you bought lower elsewhere, the store will match that price. However, there are exceptions to what prices the store will match, quantities that you can get price matches on, and other exceptions.

        Good luck finding what you came in for

        Will McKitterick, a retail industry analyst for IBISWorld, notes that one of the main reasons many customers dislike shopping at Walmart is that they have trouble finding what they need thanks to the fact that “some shelves aren’t stocked [correctly], items are missing, shelves are messy, merchandise may be in a different spot than last time [you shopped there].”

        In other words, customers find they walmart com 800 customer service number get in and out of the store as efficiently as they’d like to — and may have to leave without grabbing all the items on their lists — he explains. This may be particularly frustrating because Walmart is, for many, a supposedly one-stop shop (a retailer, grocery store and drugstore in one) for basic household necessities. “It’s not an inviting store experience,” says Matthew Ong, a retail analyst with

        To be sure, out-of-stock shelves and missing items may be due to the fact that such items were priced so low that customers bought them out quickly, and Walmart may have changed around the placement of items in an attempt to make them easier to find.

        You may get service — but don’t expect it with a smile

        Walmart isn’t exactly known for its friendly and helpful employees — and that may be one of the reasons it scores low on the customer satisfaction index, says Ong. He says the customer service problems at the retailer often start with a shopper’s inability to get anyone to help them find what they need, but also includes long waits at the checkout and return lines.

        Furthermore, VanAmburg points out that stores like Nordstrom JWN,   and Trader Joe’s, which consistently end up on lists of “best places to work,” also end up towards the top of customer satisfaction lists, which he says may have to do with the fact that happy employees tend to give good customer service. “The opposite is also the case,” he points out — which may explain why Walmart, which doesn’t tend to top employee satisfaction lists — may have less-than-great customer service.

        Merchandise isn’t always up to snuff

        While customers know that Walmart is often more about price than quality, they are still sometimes surprised (and not in a good way) about the quality of the merchandise the retailer offers, says Ong. “It has to be worth the purchase price, and customers don’t always feel that,” he says. So even if the item is only a few bucks, if it falls apart or doesn’t work well or something else goes wrong, the customer may feel that they would have been better off paying a little more elsewhere for something else that functioned better.

        Walmart does sell plenty of name-brand items — and at low prices — that rank highly, and https www t online de login now relatively easy for consumers to look up customer feedback on products before they buy (the Walmart site features customer reviews, for one).


        Walmart customer service contacts

        Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.

        *Walmart is the parent company of FlipKart — an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service before using the Walmart chain of executives.

        702 SW 8th St
        Bentonville, AR 72716

        Phone Contacts

        Main: (479) 273-4000
        Toll Free: (800) 925-6278



        Email Contacts

        [email protected]
        [email protected]

        Social Media Contacts


        Executive Contacts

        Additional contact info for Walmart Executive Office: [email protected]

        Walmart Executive Escalations:[email protected]

        Primary Contact
        Dacona Smith
        Executive Vice President and Chief Operating Officer, Walmart U.S.
        702 SW 8th St
        Bentonville, AR 72716
        [email protected]

        [email protected]  This email goes to the administrative assistant and Walmart has requested that you use this email first.

        Secondary Contact
        Janey Whiteside
        Executive Vice President and Chief Customer Officer, Walmart U.S.
        702 SW 8th St
        Bentonville, AR 72716
        [email protected]

        [email protected]This email goes to the administrative assistant and Walmart has requested that you use this email first.

        John Furner
        President and Chief Executive Officer of Walmart U.S.
        702 SW 8th St
        Bentonville, AR 72716
        [email protected]

        Chief Executive
        Doug McMillon
        President and CEO, Wal-Mart Stores, Inc.
        702 SW 8th St
        Bentonville, AR 72716
        [email protected]

        Last updated: December 1, 2020.


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